Questions and answers

To use video calls, you must allow your browser to access your camera and microphone. The steps may vary depending on your browser and operating system:

Google Chrome, Android: see instructions^⎘.

Google Chrome, PC: see instructions^⎘.

Google Chrome, iOS: see instructions^⎘.

Safari, iOS

By default, Safari asks for permission to use the camera and microphone. You can choose one of the following options: "Allow" or "Cancel".

Once you make a selection, the permission setting will remain in effect until you leave the site or reload the page. If you want to change your choice, simply reload the page and select the desired option again.

You can also allow access without reloading the page. To do this, tap the "AA" icon in the address bar, open the website settings, and enable access to the camera and microphone:

In some cases, you may also need to allow Safari to access the camera and microphone in your iPhone settings: Settings -> Safari -> Camera, Settings -> Safari -> Microphone.

Google Chrome, Opera и Mozilla Firefox

Click the lock icon in the address bar and allow access to the camera and microphone:

We strongly recommend following these guidelines to protect your anonymity:

• Keep all personal contact information strictly confidential: your phone number, email address, social media profiles, city of residence, and even your real name.
• Do not show your face in video chat and do not send photos of your face in private messages to people you do not trust.
• Do not open suspicious links.
• Do not continue communication via WhatsApp or Viber. In Telegram, make sure your username is set so that your phone number is not visible.
• Use the highest available privacy settings on social networks such as Facebook, Vkontakte, and Odnoklassniki.

To protect yourself from scammers, please follow these rules:

• Do not use paid services offered by users whose account does not have the "Account verified" label.
• Avoid users who immediately ask you to continue the conversation through a messenger app or email.
• During a video chat, ask the user to make a specific gesture or speak through the microphone. Only if the user responds to your request can you be more confident that it is not a prerecorded video.

Each user can choose to restrict calls and file transfers so that they are available only to users with whom a conversation has already been established. Please note that you must receive at least two reply messages for the dialogue to be considered active. Otherwise, you will see the following warning: "First start a dialogue with the user before sending files".

Only registered users can add other users to the blacklist. To add a user to the blacklist, click the following button:

Blacklisted users will not be able to call you or send you messages. Call restrictions do not apply to Chatroulette.

You can view and manage your blacklist in the settings panel.

You must be registered to add users to favourites. To add a user to your favourites list, click the following button:

By adding users to favourites, you can also set your account to receive calls only from users on this list.

You can view and manage your favourites list in the settings panel.

This badge means that the user has confirmed their gender and age. To receive this badge, please contact online chat support.

You must be registered to submit a complaint against a user. To file a complaint, click the following button and select the appropriate complaint type:

Users who violate the chat rules may be subject to various restrictions, including account suspension.

To delete a dialog on a computer, hover over the dialog in the list and click the following button:

To delete a dialog on a mobile device, swipe the dialog to the left and tap the "Delete" button:

The dialog will be deleted only from your side. However, if new messages are received, it may reappear. A conversation can be removed completely only if the following conditions are met:

1. Each participant deletes the dialogue.
2. No new messages are received between the time one participant deletes the dialogue and the time the other participant does the same.

We strongly recommend using the chat in accordance with the terms of the user agreement. Our moderation team continuously monitors compliance with the platform rules. Users who violate these rules may receive restrictions, and serious violations may result in a permanent ban from the chat. Common reasons for account suspension include:

1. Spam, promotional messages, or массовое sharing of contact information.
2. Uploading prohibited files.
3. Creating fake accounts. In cases of mass creation of fake accounts, the real user account may also be blocked!
4. Misleading users about your gender.
5. Using fake webcams or prerecorded video in video chat.
6. Access is restricted for underage users.
7. Offering paid services without prior approval from the chat administration.
8. Creating multiple accounts for one user.
9. Blackmail, or distribution of personal data, photos, or videos of other chat users.

In most cases, this message serves as a reminder to protect your anonymity: do not show your face and do not share contact information. In some situations, however, there may be a higher likelihood that the user is able to record the video call. The exact criteria for displaying this message are not disclosed.

This badge means that the user has confirmed their gender and age. To receive this badge, please contact online chat support.

The gender of a profile may be changed based on complaints received from other chat users. If you believe your profile gender was changed by mistake, please contact online support to confirm your gender through a short video call with a moderator.

When you delete files from the gallery, they are automatically removed from all conversations, both yours and your conversation partner's.

We are always open to suggestions and feedback. If there is a feature missing from the chat, if you have ideas for improving functionality, or if you would simply like to share a comment, please contact our support team.

No. A deleted account and all associated information are permanently removed.

The user either deleted their account or was blocked for violating the platform rules.