Questions and answers

In order for you to be able to use video calls, you must allow browser access to the camera and microphone. The instructions vary for different browsers and operating systems:

Google Chrome, Android: see instructions^⎘.

Google Chrome, PC: see instructions^⎘.

Google Chrome, iOS: see instructions^⎘.

Safari, iOS

By default, Safari requests permission to use the camera and microphone. You can choose one of the options: "Allow" or "Cancel".

After choosing a setting, the permission (or denial) will be in effect until the moment you leave the site or reload the page. If you’d like to change your choice, just reload the page, and select the option that interests you.

Access can also be allowed without reloading the page. To do this, click on the “AA" characters in the address bar, go to the website settings and enable access to the camera and microphone:

In some cases, you need to allow Safari to access the camera and microphone. You can do this in your iPhone settings: Settings -> Safari -> Camera, Settings -> Safari -> Microphone.

Google Chrome, Opera и Mozilla Firefox

In the address bar, click on the lock image and allow access to the camera and microphone:

We strongly recommend that you adhere to the following measures to maintain anonymity:

• Keep all your contact information strictly confidential: phone number, email address, social media page addresses, city of residence, even your name.
• Do not show your face in video chat, do not send a photo of your face in private messages to people you do not trust.
• Do not follow suspicious links.
• Do not contact via WhatsApp and Viber instant messengers. In Telegram, set the username so that your phone number is not visible.
• Set up maximum privacy on social networks (Facebook, Vkontakte, Odnoklassniki).

To protect yourself from scammers, please use to the following rules:

• Do not use paid services of users whose account does not have the "Account verified" label.
• Avoid users who immediately ask to continue communication in one of the messengers or email.
• When communicating in a video chat, ask the user to show a certain gesture or talk through the microphone. Only when the user responds to your requests you will be sure that this is not a video record.

Each user can set up a restriction on receiving files and calls limited to those users with whom there has already been a dialogue. Please note that you must receive at least two response messages for the dialogue to take place, otherwise you will receive a warning with the following content: "First start a dialogue with the user before sending files".

Only registered users can add users to the blacklist. To add a user to the black list, click on the following button:

Blacklisted users will not be able to call you and send messages. Call restrictions do not apply to Chatroulette.

You can view and edit your blacklist in the settings panel.

In order to add users to favourites you have to be registered. To add a user to favourites, click on the following button:

By adding users to favourites, you can set up to receive calls only from users from this list.

You can view and edit your list of favorites in the settings panel.

This mark means that the user has confirmed his gender and age. To get the appropriate mark, please contact the online chat support.

To be able to submit a user complaint you need to register first. To file a complaint, click on the following button and select the appropriate type of complaint:

Users who violate the chat rules may receive various restrictions, up to account suspension.

To delete a dialog on a computer, hover over the dialog in the list and click the following button:

To delete a dialog on a mobile device, move the dialog to the left and click on the "Delete" button:

The dialogue will be deleted only by you. Therefore, when new messages appear in the dialog, it can recover. The conversations can be deleted completely if the following conditions are met:

1. Each of the interlocutors will delete the dialogue.
2. The time interval between removal of dialogue by each of the participants is the time when new messages will not be received in dialogue.

We strongly recommend that you use the chat within the terms of the user agreement. The team of moderators constantly monitors compliance with the rules of the chat participants. Users who violate the rules may receive some restrictions. Those who will cross acceptable limits of the user agreement will be completely banned to access chat. Here is a list of common reasons for blocking an account:

1. Spam, promotional messages, mass mailing of contact information.
2. Downloading prohibited files.
3. Creating fake accounts. In case of mass creation of fake accounts, the real user account will also be blocked!
4. Misleading users about your gender.
5. Using fake webcams and fake video in video chat.
6. Access is restricted to underage users.
7. Offering paid services without prior approval from the chat administration.
8. Creating multiple accounts for one user.
9. Blackmail, distribution of personal data, photos and videos of other chat users.

In most cases, this message acts as a warning to be careful to remain anonymous: do not show your face, do not send contact information. But in some cases, there may be a high probability that the user can make a video recording of the call. The algorithm for the appearance of such a message is not disclosed.

This mark means that the user has confirmed their gender and age. To get the appropriate mark, please contact the online chat support.

The gender of the profile may be changed due to complaints we receive from other chat users. If you think that the gender of your profile was changed by mistake, contact online support to confirm your gender with a short video call from the moderator.

When you delete files from the gallery, they are also automatically deleted from all conversations: yours and your interlocutor’s.

We are always open to suggestions and comments. Therefore, if you are missing some options in the chat, have tips for improving functionality, or simply have comments - let us know about it through the support service.

The account and all information are deleted permanently.

The user deleted his account or was blocked for violating the rules.